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Total Communication Speech Pathology Services Pty Ltd

Last Updated: 02.09.2025

At Total Communication Speech Pathology Services Pty Ltd we are committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal information when you or your child use our services.

1. What Information We Collect

- Your child’s personal details (name, date of birth, gender).
- Parent/guardian contact details (name, phone, email, address).
- Medical, developmental and educational history relevant to speech and language services.
- Session notes, reports, assessments and therapy records.
- Payment and billing information.

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2. How We Collect Information

We collect personal information directly from you when you:
- Enquire about or book our services.
- Provide information during assessment and therapy sessions.
- Complete intake forms, consent forms or funding paperwork.
We may also receive information from other professionals (e.g. GPs, teachers, allied health providers) when you have given us permission to share.

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3. Why We Collect Information

We collect and use personal information in order to:
- Provide high-quality speech pathology assessment and therapy services.
- Communicate with you about your child’s progress.
- Share reports or updates with schools, doctors, or other professionals (with your consent).
- Manage billing, funding claims (e.g. NDIS, Medicare, private health) and administration.
- Meet our professional, ethical and legal obligations.

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4. How We Store and Protect Information

- Records are stored securely in password-protected, encrypted medical record systems.
- We take all reasonable steps to protect information from loss, misuse or unauthorised access.
- Information is kept only for as long as necessary to provide services and comply with legal requirements.

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5. Sharing of Information

We will not share your information without your consent unless:
- Required by law (e.g. court order, child protection concerns).
- Necessary to prevent serious threat to life, health or safety.

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6. Access to Your Information

You have the right to:
- Access personal information we hold about you or your child.
- Request correction of information that is inaccurate or outdated.
To do so, please contact us directly.

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7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Total Communication Speech Pathology Services Pty Ltd
14 Beach Road, Bondi Beach, Sydney, NSW, 2026
Phone: 0420749007      Email: Hello@totalcommunication.com.au